Hello Costumer!

Frequently Asked Questions

We have made a selection of the most frequently asked questions from our consumers to present to you. If your question persists, do not hesitate to contact us through our communication and support channels. We will do everything we can to answer your question as clearly as possible.
Mozart Crystal

Shopping Information

Yes, you can make your purchase through any digital platform.

Payment Information

Don't worry, for greater security of international transactions, all payments must be manually approved by our team through the Paypal platform. This process can take up to 48 hours.

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Order and returns

All processes and procedures for returning your merchandise or activating insurance can be found in the "Shipping and Returns" tab at the bottom of the page.